The following policy explains how Car 2000 (Heywood) LLP obtains, stores and processes your personal information. We are committed to ensuring that your privacy is protected and are GDPR provision compliance (GDPR (EU) 2016/679). Should we ask you to provide certain information by which you can be identified when using our products and services, you can be assured that it will only be used in accordance with this privacy statement.

Please note: All telephone calls made to our office are recorded and all emails are stored for monitoring purposes.

What Personal Data Do We Collect?

We may collect the following information when you use our products or services:

• Name, telephone number and email address
• Taxi booking information including the date & time, pickup location and destination
• Additional booking information including Aeroplane flight number, luggage and child seat requirements.
• Your location whilst using our mobile booking application, if you specifically allowed the app access to this data.

How Do We Collect Or Obtain Your Personal Data?

• When you input data through our mobile booking application
• When you contact us by phone, email and writing
• When you order services from us
• When you post or react to our social media channels

How Do We Process Your Personal Data?

All personal data relating to the booking of our services is processed using our cloud-based computer software provided by Autocab. Autocab is our data handler for the purposes of GDPR provision compliance (GDPR (EU) 2016/679). For full details of their privacy policies please visit: https://www.autocab.com/privacy-overview/

As required by law, all booking data is stored for a minimum period of six months from the point of service. After this period has lapsed, data can be deleted upon request. All booking data will be automatically deleted after a period of eighteen months.

Why Do We Record Your Calls?

All calls made to our office are recorded for monitoring and quality assurance purposes, our staff may securely listen to calls to check/confirm your booking details. All call recordings are automatically deleted after a period of 6 months, and can only be downloaded by management.

Who Do We Share Your Personal Data With?

All data that is collected, processed and stored is secure and we do not share it with any third parties without your prior authorisation.

We may share your telephone number with your driver for the purposes of locating you and returning items left in the vehicle. Our drivers are instructed to only use your telephone number in these circumstances, delete after use and not to share with any other person.

Upon lawful request from the police and local authorities, we are obliged to assist and share personal data.

What Happens In The Unlikely Case Of A Data Breach?

If a data breach was to occur the ICO and affected consumers would be notified within two weeks.

How Do We Detect A Data Breach?

Although unlikely, we must remain vigilant that a data breach could occur. Car 2000 (Heywood) LLP uses up-to-date anti-virus and anti-malware software on all computers connected to its office network to ensure early detection and intervention.

We have kept our “supply chain” very compact, communicating directly with Autocab, so that we can work in partnership to detect and inform of data breaches. Each member of the supply chain has stringent data policies and security and they have a duty of care to inform us of any data issues at the earliest possibility.

Data Protection Officer & What They Do?

We have a dedicated data protection officer who is registered with the ICO. You can contact our officer at any time for enquiries or more information. The officer is responsible for overseeing the security and protection of personal data.

What Measures Do We Take To Ensure The Security Of Your Personal Data?

All members of office staff & drivers have received training and adhere to strict privacy and data protection policies. In order to reduce the risk of viruses and malware, no usb storage devices are allowed to be connected to any computer in the office.

Personal data is retained within our cloud booking software (Autocab Ghost) at all times and only trained office staff have restricted password-protected access.

This privacy policy may change from time to time, and was last updated in April 2020.

We collect personal and activity data, which may be linked.

We use technologies like unique device identifiers to identify your device so we can deliver a better experience.

We may collect personally identifiable information that you provide to us, such as your name, address, phone number and email address.

Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

We do not knowingly contact or collect personal information from children under 13.

If you believe we have inadvertently collected such information, please contact us so we can remove the information.

We may collect but do not share your location history.

To customize our service for you, we may collect and store your precise geographic location as part of your user profile. This helps us provide Specific address results based on your current location. This data generally is not shared with others. We may ask for your consent on your first use of the service.

You can request to see your personal data.

You can email to request any personally identifiable information we have stored, such as your name, email, address or phone number.

We keep personal data until you delete it.

We remove personally identifiable information (such as your name, address, email or phone number) and other preferences associated with your account after you delete your account. We may retain other data indefinitely.

We don’t share your personal data with other companies.

We generally do not share personally identifiable information (such as name, address, email or phone) with other companies.

You can ask privacy questions.

If you have any questions or concerns about our privacy policies, please contact us.

Our phone number can be found on the main page of the application.

We take steps to protect personal information.

We take reasonable steps to secure your personally identifiable information against unauthorized access or disclosure. We encrypt transmission of data on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error.

Information we collect may be stored or processed on computers located in any country where we do business.

Where we offer the facility to pay for services through the application we utilise Sagepay as a gateway.

Sagepay are PCI Level 1 compliant and their own security policy can be viewed at the following url: http://www.sagepay.com/security_policy

Special situations may require disclosure of your data.
To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances:

(1) with your express consent,

(2) when we have a good faith belief it is required by law,

(3) when we have a good faith belief it is necessary to protect our rights or property, or

(4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets.

Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.

You can review more privacy-related information.

Our privacy policy may change from time to time. If we make any material changes to our policies, we will place a prominent notice on our website or application. If the change materially affects registered users, we will send a notice to you by email, push notification or text.